Privacy Policy

Information We Collect

When you register an account or use our services, we gather certain details necessary to provide a secure and personalised experience. This typically includes your full name, date of birth, email address, residential address, telephone number, and payment information. To meet regulatory obligations, we may also request government-issued identification documents during verification.

In addition to information you provide directly, we automatically collect technical data such as your IP address, browser type, device information, pages visited, and the times and dates of your activity on our site. This helps us understand how our platform is used and allows us to maintain its smooth operation.

How We Use Your Information

We use the collected information primarily to create and manage your account, process deposits and withdrawals, offer customer support, and deliver the gaming services you request. Your data also helps us improve our platform, customise your experience, and communicate important updates or promotional offers when you have chosen to receive them.

From time to time we may use your information for internal analytics, fraud prevention, and to meet legal and regulatory responsibilities, including anti-money laundering requirements. We never sell your personal data to third parties for marketing purposes.

Sharing and Disclosure

Your information may be shared with trusted service providers who assist us in operating the platform. These include payment processors, identity verification companies, customer support partners, and licensing authorities when required. All third parties are contractually obligated to protect your data and use it only for the purposes we specify.

We may also disclose information if required by law, court order, or government request, or to protect the rights, property, or safety of Berry Casino, our players, or the public. In the event of a business transfer or merger, your information may be passed to the new operator under the same privacy standards outlined here.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to remember your preferences, maintain your session, analyse traffic, and improve functionality. Some cookies are essential for the site to work properly, while others help us understand user behaviour.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect your experience and limit certain features on our platform.

Data Security

We take reasonable and appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. This includes encryption of sensitive data, secure servers, access controls, and regular security reviews. While no system is completely impenetrable, we work continuously to maintain a high standard of protection.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections if it is inaccurate, and ask for deletion of your data when it is no longer needed for the purposes set out in this policy. You may also withdraw consent for certain processing activities, such as marketing communications, by adjusting your account settings or contacting our support team.

To exercise these rights, simply reach out to our customer service department. We will respond to your request in a timely manner and in accordance with applicable Canadian privacy laws.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy or as required by law. Once your data is no longer needed, it is securely deleted or anonymised.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any material changes will be communicated to you by posting the revised version on this page with an updated effective date. We encourage you to review this page periodically so you remain informed about how we protect your information.

By continuing to use our services after changes have been posted, you acknowledge acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our support team through the live chat feature on our website or by email. Our dedicated staff will be happy to assist you.